Frequently Asked Questions

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or impressive pricess on all DSTT cards see the DSTT section See our R4 Cards section for more Click here for details on R4i SDHC with 4Gb of memory Click here to find out more about the Acekard

R4i SDHC and R4 Ultra Cards support 128MB~4GB TF(MicroSD) card , 4GB=32Gbit

Once the 4MB-temporary file which is create by the system was damaged, user can delete the file and run the system to rebuild; Or run the R4i system to create the 4MB-temporary file after finish formatting the flash card, and do not delete it unless it is necessary.

The system need to create a 4MB-temporary file, make sure the SD/TF has enough space.(It's better to run the R4i system to create this temporary file once you finish formatting the flash card, and do not delete it unless it is necessary

Please note we do not provide software for the R4, R4i, R4 SDHC or R4 ultra cards. All R4 software can be found on the the relevant R4 website(this is usually written on the packaging of the R4 card/ R4i card). Please note that each version of R4 software is different for each card Revolution 4 card.

The standard code for a Starview or TheBox is 4 zeros "0000". If you have input a password and locked the receiver.

The master password is "1668"

The standard password for a Eurovox is 4 zeros "0000". If you have input a password and locked the receiver.

The master password is "1004"

The absense of a 'Complete Purchase' button would indicate the you do not have a 'verified' Paypal account. For your security Farango requires customers to go through the Paypal verification process before making a purchase.

For details on how to verify your Paypal account, please log in to your account. Alternatively, go to the, contact us page and we can email you a Paypal invoice

farango.com only accept:

    * Visa
    * Mastercard
    * Maestro
    * Switch/Solo
    * American Express
    * Delta

B-Grade includes used and unused returned products, end of line, slightly marked or refurbished products. Each B-Grade product has been fully tested by our team of in-house technicians. What's even more attractive, all of the B-Grade products are reduced in price! B-Grade products warranties are usually 180 days

PLEASE NOTE: THE RECEIVERS WE SELL ARE FREE TO AIR. Our receivers usually include a Common Interface (CI) slot which allows the receiver to gain access to encrypted services (typically those requiring payment to the service provider). To access these services, customers will need to obtain a Conditional Access Module (CAM) which may be available from your dealer or from the cable / satellite operator. They will also need to contact the cable or satellite operator to arrange payment for these services.

Please ensure you have checked compatibility with your service provider and have arranged for technical assistance prior to purchasing the product. We cannot provide technical installation support on behalf of your service provider. Please use the product manual provided with the product to assist you with your installation.

Any illegal software or hardware enhancements made to cable or satellite receivers will automatically void any and all warranties associated with the product. Furthermore, any liabilities arising from such activity will pass onto the consumer.

It is up to you to find a provider and list of services they provide and to ensure that your signal levels are correct. We do not support any specific service providers. Most Cable, Satellite and Terrestrial receivers can be used worldwide, wherever Digital Video Broadcasting DVB-T, DVB-S and DVB-C standards are used. Again, please contact your intended service provider for assistance in obtaining CAM modules for their services.

Due to the nature of transmissions on satellite, cable and terrestrial networks we cannot guarantee or control what channels you will have access to. Please contact your service provider for the list of services you can obtain. Your service provider may have additional terms & conditions that is your responsibility to adhere to.

ll Cable and Satellite receivers are covered by our 12 month RTB warranty (unless a shorter or longer warranty period is specified by the manufacturer). If your item is faulty, please read the Returns section to arrange return of your product. We will ensure prompt repair or replacement of your product if it is faulty. When returning Cable or Satellite receivers, please ensure they are NOT modified with any unofficial firmware and any security seals are intact. If your item becomes faulty, we will repair or exchange the product within its warranty period. Please note: Remotes that accompany receivers are only covered for 3 months.

If you believe your equipment has developed a fault, please use the following as a guide to troubleshoot;

    * Ensure the receiver has the Free-To-Air software as supplied by Farango and no hardware or software modifications have taken place
    * Ensure that you have relevant signal levels from the service you are connecting to (This may sometimes require a Farangonician, please contact your service provider for assistance)
    * Follow the instructions in the manual to get the product up and running

If after following the above steps, you still believe that the receiver is at fault, please click here to contact us. The system will automatically allocate your query a tracking number and your support query will be assigned to our support staff.

If your item is not faulty, you will have to pay for return delivery and an additional handling charge of £10.

All Cable and Satellite receivers come loaded with the latest FTA software. This Free-to-Air software allows you to receive the common unencrypted channels. We DO NOT modify software on the receivers or support unauthorised software. Please ensure you only load software that is produced and supported by the official product manufacturer. Read the product manual for details.

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