How long are warranties for your products?
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ll Cable and Satellite receivers are covered by our 12 month RTB warranty (unless a shorter or longer warranty period is specified by the manufacturer). If your item is faulty, please read the Returns section to arrange return of your product. We will ensure prompt repair or replacement of your product if it is faulty. When returning Cable or Satellite receivers, please ensure they are NOT modified with any unofficial firmware and any security seals are intact. If your item becomes faulty, we will repair or exchange the product within its warranty period. Please note: Remotes that accompany receivers are only covered for 3 months.
If you believe your equipment has developed a fault, please use the following as a guide to troubleshoot;
* Ensure the receiver has the Free-To-Air software as supplied by Farango and no hardware or software modifications have taken place
* Ensure that you have relevant signal levels from the service you are connecting to (This may sometimes require a Farangonician, please contact your service provider for assistance)
* Follow the instructions in the manual to get the product up and running
If after following the above steps, you still believe that the receiver is at fault, please click here to contact us. The system will automatically allocate your query a tracking number and your support query will be assigned to our support staff.
If your item is not faulty, you will have to pay for return delivery and an additional handling charge of £10.
